Terms & Conditions
Term of use
Through enjoying the services provided by Xiaomi-Mall.com, you will be engaged to this conditions of use and other relevant policies, conditions and rules. If you disagree with any item of this policy, you can refuse to visit our website.
When you visit Xiaomi-Mall.com or send an email to us, you are communicating with us in electronic way, which means that you agree to accept our electronic messages. We will contact you by email or issuing notice on Xiaomi-Mall.com. According with legal requirement on these communication to be written, if Xiaomi-Mall.com can prove that it has sent you the electronic messages or issued the notice on the website, that would be regarded as you have received all the agreement, declaration, proclamation and other information.
All the information posted on Xiaomi-Mall.com such as statement, diagrams, signs, button icons, images, audio document segments, digital downloads, data edits and softwares belong to the property of Xiaomi-Mall.com or its affiliated companies or resource suppliers, under the protection of Chinese and International Copyright Law.
The compilation of all the information on our website is the exclusive property of Xiaomi-Mall.com Inc., under the protection of Chinese and International Copyright Law
All the software employed by Xiaomi-Mall.com belong to the property of Xiaomi-Mall.com Inc. or its affiliated companies or resource suppliers, under the protection of Chinese and International Copyright Law.
The icons, signs, page header, button icon, statement, service name on our website all belongs to the trade mark or upholster of Xiaomi-Mall.com and its affiliated companies. All these icons or upholsters ought not to be employed to any products or services unrelated to Xiaomi-Mall.com and its affiliated companies in any manner of possibly misleading consumers or depreciating or defaming Xiaomi-Mall.com and its affiliated companies. All other trade marks showing on Xiaomi-Mall.com except the principal parts above belong to the respective properties of the owners, who may be or may not be related to Xiaomi-Mall.com or its affiliated companies or sponsored by Xiaomi-Mall.com or its affiliated companies. Without the written permission of Xiaomi-Mall.com or its trade mark owner, anything on Xiaomi-Mall.com should not be explained as anyone is granted with permission by connivance or other manners or justified to use any trade marks shown on our website.
If you decide to use our website, you are responsible for keeping secrete of your account information and password and restricting the entry to your computer and you also approve to respond all the activities with your account and password. Xiaomi-Mall.com don’t sell products to children but sell children’s articles to adults.
If you still do not reach the age of 18, you are justified to decide by yourself to refuse services, close account, delete or edit content and cancel order on Xiaomi-Mall.com and its affiliated companies only when you’re under the supervision of your parents or guardians and within the scope of relevant international laws.
You also ward Xiaomi-Mall.com and its affiliated companies and relicensed person the rights to use the name you provided along with these content, if they choose to do that. You declare and assure that you have the rights to control the posted content in other manner, its content is accurate, You declare and assure that you will compensate for the damage to Xiaomi-Mall.com and its affiliated companies brought by the content you provide.
Xiaomi-Mall.com have rights (but not obligation) to censor and edit or delete any activities or content. We are not responsible for the submission of messages from you or any third parties
Warranty, refund and return policy
*1 Year Warranty for mobile phone, one month warranty for mobile phone accessories and other production (exclude physical damage).
*Buyer will be responsible for all warranty shipping & handling fee.
*15% restocking fee will be charged for returning non-defective product.
*S&H and insurance fees are not refundable at any time.
*Buyers are responsible for returning fees at any case.
*Buyers are responsible for any tax cause by local customs. If buyers reject the parcel due to the high customs and tax, buyers are responsible for two ways' shipping fee.
*If the item has any problem and you must send item back in its original packaging with all accessories and bundle items to us within 7 days of receipt along with a valid RMA number, please contact us to get our return address, please do not ship back the item on the envelope address.
*If the item is defected by the processing of postage, please make a photo to us and ask the shipping men to write a certification of the damaged package to you, once we receipt it, we will be pleasure to replace a same item for you within 14days of purchase after we receive the return item.
*Returned item must be in new condition with all the original accessories.
*All warranties do not cover the damage due to misuse or compatibility.
*We would not send out new item for exchange before receiving the former item.
*Please do not return the phone by FEDEX or TNT or DHL , because Chinese customs will not allow to import phones by these services.